How Austin Creatives handles member information
Austin Creatives uses profile information, dinner activity, and AI-assisted coordination to help create better tables, run events, and improve the member experience. This page explains what we collect, how we use it, and what choices you have.
1. Scope
This Privacy Policy applies to Austin Creatives websites, applications, member tools, dinner coordination pages, waitlists, event forms, and related communications that link to or reference this policy. By using Austin Creatives, applying to join, attending an event, or purchasing a membership, you agree to the practices described here.
2. Information you provide
- Name, email address, phone number, and social handles
- Role, industry, creative discipline, experience level, and location
- Application answers, surveys, onboarding responses, and availability
- Voice intros, written profile text, support messages, and follow-up requests
- Billing and membership details you provide through our checkout flow
3. Information we collect automatically
- Device, browser, and IP address information
- Pages viewed, clicks, timestamps, and traffic patterns
- Invitation opens, RSVP activity, logins, and member page usage
- Cookies or similar technologies used to keep pages functioning and measure performance
4. Event and membership data
We may store operational information connected to the Austin Creatives experience, including invitation status, attendance, no-shows, cancellation history, post-dinner ratings, intro requests, photo uploads, contact-sharing preferences, and other signals related to dinner quality and member fit.
5. How we use information
- Operate, secure, and improve Austin Creatives
- Review applications and manage membership status
- Coordinate dinner invitations, reminders, check-ins, and follow-up
- Personalize event timing, table composition, and member communications
- Improve match quality over time
- Send transactional, operational, and marketing emails or texts
- Process recurring memberships and manage billing support
- Investigate fraud, abuse, no-show patterns, safety concerns, or policy violations
- Comply with legal obligations and protect Austin Creatives, members, and venues
6. AI-assisted coordination
Austin Creatives may use automation and AI tools to help organize profiles, suggest tables, score logistics reliability, draft communications, and improve the quality of matches. These systems are used to support the human experience, not replace it.
7. Payments
Payments may be processed by third-party providers such as Square. Austin Creatives may receive limited billing information like subscription status, card brand, expiration label, and last four digits, but we do not store full payment card numbers.
8. Sharing and disclosure
We may share information with vendors and service providers who help us operate Austin Creatives, with payment processors, with venues or partners when needed to run an event, with legal authorities when required, or with professional advisors and in connection with a business transfer. We may also share information when necessary to investigate abuse, fraud, harassment, safety concerns, or policy violations.
We do not currently sell personal information to data brokers or third-party advertisers.
9. Photos and media
If you upload event photos, submit media, or participate in a dinner where group photos or recaps are being collected, Austin Creatives may use that media for operations, recap pages, community storytelling, and reasonable promotional use unless we agree otherwise.
10. Retention
We keep information for as long as reasonably necessary to operate the service, maintain member records, improve matching, handle disputes, and satisfy legal, tax, accounting, and safety obligations.
11. Your choices
You may unsubscribe from promotional emails, request profile corrections, cancel a membership before the next renewal, or contact us about deleting your account or data, subject to legal and operational limits.
12. Security and changes
We use reasonable administrative, technical, and organizational measures to protect information, but no system is perfectly secure. We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and may provide additional notice.
13. Contact
If you have a privacy question, billing concern, correction request, or safety issue, contact info@austincreatives.ai.